Privacy policy
Last updated: August 2026
What we collect
- Contact details such as your name, phone number, email address and installation address.
- Property and system information — roof details, meter and switchboard details, electricity retailer, NMI, energy usage and past bills.
- Information needed to claim rebates and certificates on your behalf, including concession or eligibility details where a government program requires them.
- Payment and finance details where you buy through us or a finance partner. We do not store full card numbers.
- Website data such as pages viewed, device and browser type, and enquiry form submissions.
Why we collect it
- To quote, design, supply and install solar, battery, air conditioning, heat pump and water filtration systems.
- To create and assign certificates and claim rebates under programs including Victorian Energy Upgrades (Accredited Person A003285) and the federal solar and battery incentives.
- To arrange grid connection with your distributor and retailer.
- To provide warranty support, servicing and after care, and to respond to your enquiries.
- To meet our obligations under the New Energy Tech Consumer Code, electrical safety rules and Australian tax law.
Who we share it with
- Accredited installers, electricians and subcontractors performing your installation.
- Manufacturers and suppliers, for warranty registration and product support.
- Your electricity distributor and retailer, for connection approvals and metering.
- Government and scheme administrators, agents and auditors where a rebate or certificate is claimed.
- Finance providers you choose, and our own service providers such as CRM, email and payment platforms.
- We never sell your personal information, and we do not disclose it for unrelated marketing.
Storage and security
- Records are held in access-controlled systems with encryption in transit, and paper records are kept secure at our office.
- Some service providers store data outside Australia. We take reasonable steps to ensure overseas recipients handle your information consistently with the Australian Privacy Principles.
- We keep records for as long as required by law and scheme rules — generally at least five to seven years — and then destroy or de-identify them.
Marketing and cookies
- We may contact you about upgrades, rebates and servicing relevant to your system. Every message includes an unsubscribe option, and you can opt out at any time by contacting us.
- Our website uses cookies and basic analytics to keep the site working and understand how it's used. You can block cookies in your browser, though some features may stop working.
Access, correction and complaints
- You can ask for a copy of the personal information we hold about you, and ask us to correct anything inaccurate. We respond within 30 days and don't charge for reasonable requests.
- If you believe we've mishandled your information, contact us first and we'll investigate under our complaint handling procedure.
- If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992.
Contact our privacy officer
- Email: info@greenerupgrade.com.au
- Phone: 1300 643 377
- Post: Ground Floor/470 St Kilda Rd, Melbourne VIC 3004
We may update this policy from time to time. The current version always lives on this page.
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