Performance monitoring
We monitor solar generation and battery cycling so any drop in performance is caught early.
We're still here long after the install
Warranty claims during workmanship
If something isn't right within our workmanship period, we lodge the warranty claim and manage it for you — whether it's panels, batteries, aircon, heat pumps or chargers.
Fault response & support
Something not right? Call 1300 643 377 and speak to the same team that installed your system.
Multi-system servicing
One point of contact for your whole energy upgrade — solar, battery, air conditioning, heat pump hot water, water filtration and EV charging.
What happens after installation
From the day the system is switched on, here's the support you can expect from us.
- 1
Day 1
System switched on and handed over
Your installer walks you through the system, the app and what normal operation looks like — whether it's solar panels, a battery, aircon, heat pump, water filter or EV charger.
- 2
Week 1
Paperwork, rebates and approvals finalised
We lodge compliance paperwork, VEU/rebate documentation and any distributor or retailer approvals on your behalf.
- 3
First month
Performance check on your solar and battery data
We watch the first weeks of generation and storage to confirm your solar and battery system is producing and storing the way it was designed to.
- 4
Ongoing
Monitoring in the background
Underperformance is picked up from monitoring rather than from a surprise on your next power bill.
- 5
If something goes wrong
Log a claim and we respond
Lodge a claim below or call us. We diagnose the fault, arrange the site visit and keep you updated until it's resolved.
- 6
During workmanship period
We manage the warranty claim for you
If the fault is covered, we lodge and chase the manufacturer warranty claim ourselves — no runaround for you.
Need help with your system?
If your system isn't performing the way it should, tell us what's happening and we'll sort it out. We monitor, respond to faults and manage warranty claims during our workmanship period.
Urgent fault or no hot water? Call 1300 643 377.
Log a service or warranty claim
Tell us what's happening and our after care team will pick it up. Urgent? Call 1300 643 377.
Ready for a greener, cheaper power bill?
Talk to an energy upgrade consultant about the right solar and battery setup for your home. Free advice, no obligation.